Privacy Policy

At CovrX, we want you to love what you order.
If there’s an issue with your product, we’re here to help.

1.⁠ ⁠Exchange Eligibility
We currently offer exchange only and our current policy is limited to exchanges only not returns/refunds. You can request an exchange within 7 days from the date of delivery. To be eligible for exchange, the product must be:UnusedIn original condition
Returned with original packaging Free from any damage caused after delivery

2.⁠ ⁠Products Eligible for Exchange We only support product exchange in case of:
Wrong product received
Damaged product received
Defective product received
Manufacturing issue
If your issue falls under any of the above, please contact us within 7 days of delivery.

3.⁠ ⁠Products Not Eligible for Exchange
The following items are not eligible for exchange:Products that have been used
Products damaged due to customer mishandling Items purchased during sale / offer / discount / coupon promotions Any exchange request raised after 7 days of delivery

4.⁠ ⁠Exchange Process
To request an exchange, please email us at:
📩 CovrX2026@gmail.com While contacting us, please share: Your Order ID Clear photos/videos of the product A brief explanation of the issue Our team will review your request and guide you with the next steps.

5.⁠ ⁠Exchange Shipping & Charges Exchange requests are subject to approval after verification. In some cases, customers may be required to self-ship the product if pickup service is unavailable in their area. The exchanged product will only be dispatched after we receive and inspect the original item.

6.⁠ ⁠Important Note We only offer exchange, not return or refund.Exchanged products cannot be exchanged again. CovrX reserves the right to decline any exchange request if the product does not meet the eligibility conditions.

7.⁠ ⁠Need Help?
For any support regarding your order, feel free to contact us at:

📩 CovrX2026@gmail.com

We’ll be happy to assist you.

Privacy Policy

This Privacy Policy describes how Covrx collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. 
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: Name, Billing Address, Shipping Address, Payment Information (including credit card numbers email address, and phone number.)
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected: [MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED]
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]